Refund and Cancellation Policy
Last updated: September 15, 2026
Your Right to Cancel
You have the right to cancel your contract with The Credit Avenue within 3 business days of signing it, without any penalty or obligation, as required by the Credit Repair Organizations Act (CROA).
How to Cancel
To cancel your contract, you may mail, deliver, or email a signed and dated copy of your cancellation notice, or any other written notice stating "I hereby cancel this transaction" to:
The Credit Avenue
135 N Bardstown Rd
Mount Washington, KY 40047
hello@thecreditavenue.com
Your cancellation must be received before midnight on the third business day after the date you signed your contract.
Refunds
In the event of cancellation within the 3 business day window, any payment made by you under your contract will be returned to you within 15 days after we receive your notice of cancellation.
Credit Repair Fees
No credit repair fee will be charged or collected before the services for that billing period have been fully performed. We do not charge setup fees, enrollment fees, retainers, or advance payments for credit repair services.
Credit monitoring fees are paid directly to myScoreIQ and are separate from The Credit Avenue's services. myScoreIQ's billing and cancellation are governed by myScoreIQ's own terms.
Educational Products
Educational products (Credit Basics eBook, DIY Dispute Letter Kit, Mortgage-Readiness Workshop) and email consultations are non-credit repair services. Due to the nature of digital and educational products, these are non-refundable after delivery.
After the Cancellation Window
If you cancel after the 3 business day window, you are responsible for fees for services that have already been performed. We will provide documentation of services performed upon request.
Contact
For cancellation or refund questions, contact us at hello@thecreditavenue.com.